1. About us
Rappid BSR is a trading name of Napkin Group Limited, a company registered in England and Wales under company number 10338310, with registered office at Park Mill, Burydell Lane, Park Street, St Albans, England, AL2 2EZ (“Rappid BSR”, “we”, “us” or “our”).
Contact: ready@rappidbsr.com.
2. Business users only
This website and our services are intended only for persons acting wholly or mainly for business or professional purposes. They are not offered to consumers. By using business-only features or instructing us, you confirm that you have authority to bind the organisation you represent. “Client” and “you” include that organisation and its personnel using our website, information or services.
3. Scope and contract priority
These terms apply to:
- use of rappidbsr.com and any linked demonstration portal;
- free demonstrations, illustrations, preliminary reviews and information we provide; and
- services where a proposal, order, statement of work or other agreement incorporates these terms.
A signed proposal, order, statement of work, data-processing agreement or negotiated service agreement takes priority over these terms to the extent of any direct conflict. Website copy, demonstrations and marketing materials do not expand an agreed scope of work or create a warranty.
4. AI-assisted information and no professional advice
Rappid BSR uses AI-assisted and automated processes to organise, review, compare, summarise, flag and report information. AI-assisted outputs can be incomplete, inaccurate, inconsistent, outdated or unsuitable for a particular purpose.
Unless a signed service agreement expressly states otherwise:
- outputs are programme-coordination aids and general information only, not legal, regulatory, building-control, fire-safety, engineering, architectural, design, cost, insurance or other professional advice;
- we do not act as the building regulations principal designer, principal contractor, building control approver or any other statutory or professional dutyholder;
- readiness scores, forecasts, risk flags, critical paths and submission indicators are indicative management information, not certifications or assurances; and
- we do not warrant that any information set is complete, compliant, coordinated, fit for submission or likely to receive regulatory approval.
5. Client verification and retained responsibility
The Client must, at its own cost and before relying on or distributing any output:
- appoint and maintain appropriately qualified internal representatives and professional advisers;
- independently check source information, assumptions, dates, calculations, conclusions and outputs;
- obtain all professional reviews, approvals, sign-offs and regulatory determinations required;
- ensure decisions, designs, evidence and submissions comply with law, contract and professional duties;
- promptly tell us about any suspected error, omission or inconsistency; and
- maintain complete source records, document control and appropriate backups.
The Client retains responsibility for its project, programme, supply chain, statutory duties, contractual obligations, professional appointments, submissions and decisions. The Client must not describe an output as approved, certified or professionally verified by Rappid BSR.
6. Client information and instructions
The Client must ensure that all information, access and instructions it or its supply chain provides:
- are accurate, current, complete and provided in sufficient time;
- may lawfully be used, analysed and shared for the agreed purpose;
- do not infringe intellectual-property, confidentiality, privacy or other third-party rights;
- are free from malicious code and unreasonable technical risk; and
- identify any known uncertainty, limitation, conflict or reliance requirement.
We may rely on information and instructions supplied by or for the Client without independently auditing their truth or completeness. Dates and performance may be affected where information, decisions, access or cooperation are late, inaccurate or incomplete.
7. Website and service availability
We may change, suspend or withdraw website content, demonstrations or features. We do not guarantee uninterrupted, error-free or secure availability. Planned maintenance, urgent security work, third-party service failures and events outside our reasonable control may affect access or delivery.
8. Acceptable use
You must not:
- use the website, portal or outputs unlawfully, fraudulently or to cause harm;
- attempt unauthorised access, security testing, scraping, reverse engineering or disruption;
- upload malicious code or information you have no right to provide;
- misrepresent outputs, remove notices or imply a certification or guarantee we have not given; or
- share credentials or confidential portal access outside the authorised project team.
9. Fees and payment
Fees, expenses, deliverables and payment dates are set out in the applicable proposal, order or statement of work. Unless stated otherwise, fees exclude VAT and invoices are due within 14 days. We may charge statutory interest and recovery costs on late commercial payments and may suspend affected services after reasonable notice while an undisputed amount remains overdue.
10. Intellectual property
We and our licensors retain all rights in our platform, methods, templates, software, designs, know-how, branding and materials existing independently of a Client engagement. The Client retains ownership of materials it supplies, subject to a licence allowing us and our approved providers to use them to deliver and secure the agreed service.
Subject to full payment, the Client receives a non-exclusive, non-transferable licence to use agreed deliverables internally for the project and purpose stated in the applicable order. The Client must not commercialise, resell or use our platform or generic materials to create a competing product without written permission.
11. Confidentiality and data protection
Each party must protect the other’s confidential information and use it only for the agreed relationship, except where disclosure is required by law or to professional advisers bound by confidentiality. Our handling of website and business-contact information is described in our Privacy Policy. Where we process personal data on a Client’s behalf, the parties will put appropriate controller-processor terms in place where required.
12. Third-party services and links
The website and services may depend on or link to third-party platforms, hosting, email, software, regulators or information sources. Unless expressly agreed, we do not control or endorse third-party content and are not responsible for its availability, terms, acts or omissions.
13. Liability
13.1 Liabilities that are not restricted
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot lawfully be excluded or limited.
13.2 Website, demonstration and free information
Subject to clause 13.1, the website, demonstration portal and free or preliminary information are provided “as is” and “as available”. We exclude all representations, conditions, warranties and liability arising from their access, unavailability, use or reliance.
13.3 Excluded losses
Subject to clause 13.1, we are not liable under or in connection with these terms, any output or service for:
- indirect or consequential loss;
- loss of profit, revenue, business, contract, opportunity, anticipated saving, finance, goodwill or reputation;
- loss, corruption or restoration of data or documents;
- delay, disruption, rework, redesign, resubmission or replacement work;
- regulatory rejection, enforcement action, penalties or loss of approval;
- professional, consultant, contractor, legal, financing or procurement costs;
- claims, deductions, liquidated damages, set-offs or charges made by a Client’s employer, funder, purchaser, tenant, contractor, consultant, supply-chain member or other third party; or
- use of, or reliance on, information or output that was not independently checked and approved as required by clause 5.
These exclusions apply whether the claim arises in contract, tort (including negligence), breach of statutory duty, misrepresentation, restitution or otherwise, and even if the relevant loss or possibility was known or foreseeable, to the fullest extent permitted by law.
13.4 Aggregate cap
Subject to clause 13.1, our total aggregate liability arising out of or in connection with an engagement, service, output and these terms will not exceed the fees actually paid to us for the specific service giving rise to the claim during the 12 months immediately preceding the event giving rise to liability. For free information or demonstrations, that cap is £100.
The limitations in this clause reflect the AI-assisted, coordination-support nature of the service, the Client’s independent-review obligations, the availability of professional advisers and insurance to the Client, and the fees charged.
14. Client indemnity
The Client will indemnify and keep indemnified Napkin Group Limited, Rappid BSR and their officers, employees and subcontractors against third-party claims, losses, liabilities, damages, settlements and reasonable professional costs arising from or connected with:
- the Client’s or its supply chain’s breach of these terms, law, contract or professional duty;
- information, materials, instructions or access supplied by or for the Client;
- the Client’s project decisions, designs, works, submissions, representations or statutory responsibilities;
- distribution, alteration, misuse or reliance on an output without the independent checking and approval required by clause 5;
- an allegation that Client-provided material infringes intellectual-property, confidentiality, privacy or other rights; or
- a claim by any employer, developer, funder, purchaser, tenant, contractor, consultant, statutory dutyholder, supply-chain member or other person connected with the Client or project.
This indemnity does not apply to the extent a final court judgment determines that the claim was caused directly by our breach, negligence, fraud or another liability that clause 13.1 says cannot lawfully be excluded. Any liability on our part remains subject to clause 13. We will give reasonable notice of an indemnified claim, may control its defence and settlement, and the Client will provide reasonable cooperation. The Client must not settle a claim in a way that admits liability for us without our written consent.
15. Suspension and termination
We may suspend access or performance where reasonably necessary for security, non-payment, unlawful use, material breach or protection of the service or another user. Either party may terminate an engagement as set out in the applicable order, or immediately where the other commits a material breach that cannot be remedied or is not remedied within 14 days after notice.
Accrued payment rights and clauses intended to survive— including confidentiality, intellectual property, liability, indemnity and governing law—continue after termination.
16. Events outside reasonable control
Neither party is liable for delay or failure caused by an event outside its reasonable control, except that this does not excuse payment already due. The affected party must take reasonable steps to reduce the effect and resume performance.
17. General
- Assignment and subcontracting: the Client may not assign these terms without our written consent. We may use suitably appointed subcontractors and remain responsible for our contractual obligations subject to these terms.
- No partnership or agency: nothing creates a partnership, joint venture, fiduciary relationship or authority to bind the other party.
- Third-party rights: except for persons expressly protected by the indemnity, no third party may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
- Severability: if a provision is invalid or unenforceable, it will be adjusted or removed only to the minimum extent necessary and the remainder will continue.
- Waiver: delay in enforcing a right is not a waiver of that right.
- Entire agreement: the applicable order and these terms form the entire agreement about their subject matter, without limiting liability for fraud.
18. Governing law and courts
These terms and any non-contractual dispute are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
19. Changes to these terms
We may update the website version of these terms. Updated terms apply prospectively from the stated effective date. Changes to an existing paid engagement take effect only as permitted by its governing agreement or when agreed in writing.